SECRETS FROM RITZ-CARLTON, SOUTHWEST AIRLINES. AND TEXAS ROADHOUSE
Category: Book Review
SECRETS FROM RITZ-CARLTON, SOUTHWEST AIRLINES. AND TEXAS ROADHOUSE By: David Lee Electronic Recruiting Exchange - April 10, 2008 “People don’t remember what you said or what you did, but they always remember what they felt.” “What’s the emotional take away?” “Are these the emotions we want to leave them with?” “You are now part of...
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