SECRETS FROM RITZ-CARLTON, SOUTHWEST AIRLINES. AND TEXAS ROADHOUSE

by Henry Glickel | Category: Book Review

Posted on May 02, 2019 at 07:12:52 PM

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SECRETS FROM RITZ-CARLTON, SOUTHWEST AIRLINES. AND TEXAS ROADHOUSE By: David Lee Electronic Recruiting Exchange - April 10, 2008 “People don’t remember what you said or what you did, but they always remember what they felt.” “What’s the emotional take away?” “Are these the emotions we want to leave them with?” “You are now part of an elite, best-in-class organization,” and “We’re lucky to have you” Pride about the uniqueness of their company and how they, the new employee, will help make their guest experiences “legendary.” Creating a work experience that produces such a culture requires mindfulness and intention. Feeling welcomes respected, valued, inspired, proud, and determined doesn’t just help you with employee retention. It also directly improves employee motivation, productivity, and customer service....

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3 Tips for Salary Negotiations

by Henry Glickel | Category: Article

Posted on April 25, 2019 at 02:54:48 PM

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Talking about money during a job interview is something that makes most of us more nervous than it should. We usually avoid it, assume that we’re all on the same page, or just take whatever is offered and never work through any salary negotiations. But none of these are the best strategy! Salary negotiation is an important part of the job interview process and can benefit all parties when done correctly. Here are a few tips to ease your nerves and help you have a successful money conversation: Choose the right time to have salary negotiation conversations. This is the key to starting off a salary negotiation conversation on the right foot. You definitely don’t want to come into the initial interview & demand to know what the position pays right out of the gate (or worse, tell the interviewer what you demand to be paid!). This first interview is all about determining if you’re a match for the company and the position. Be prepared to ask thoughtful questions...

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INTERVIEW: PROBLEM SOLVING QUESTIONS

by Henry Glickel | Category: Article

Posted on April 22, 2019 at 02:47:11 PM

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While many interviewers tend to assess a candidate on a more emotional level in the first few minutes of meeting you want to go beyond your “gut instinct” and have a more quantifiable means of evaluating each candidate. Take the time to organize and be prepared with a list of questions that will be asked during the interview. You can prepare a list of questions centered on the key competencies you’ve defined for your ideal candidate and you will want to use a variety of techniques to learn as much as possible including open-ended questions behavioral questions and periods of silence to gauge the candidate’s responses to each interview questions fall into several main categories. One of these categories of important questions to ask included, problem-solving questions Problem-solving questions pose specific situations relevant to the position and ask the candidate how he would react so you can gain an understanding of the candidate’s thought process...

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