Successful Customer Connections

by Henry Glickel | Category: Book Review

Posted on Wednesday November 8, 2023 at 08:00:00 AM

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Customer satisfaction and connection are the cornerstones of building lasting and successful relationships between businesses and their clientele. When customers are not just satisfied but truly connected to a brand, it goes beyond meeting their basic needs; it creates a deep emotional bond. This connection is nurtured through exceptional service, personalized interactions, and a genuine understanding of the customer's wants and needs. Businesses that prioritize customer satisfaction and connection not only secure loyalty but also benefit from word-of-mouth recommendations and increased customer lifetime value. In today's competitive marketplace, fostering these relationships is not only a strategic imperative but a source of sustainable growth and success.  This month we have gathered 5 books focused on building successful customer connections.  1. Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell...

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Navigating the Talent Shortage: Strategies for Successful Recruitment

by Henry Glickel | Category: Article

Posted on Wednesday November 1, 2023 at 08:00:06 AM

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The talent shortage is a common challenge for companies.  Finding and attracting the right candidates has become increasingly difficult, leaving organizations scrambling to fill essential positions. However, with the right strategies and a proactive approach, you can successfully navigate the talent shortage and build a strong, high-performing team.  We’ve rounded up 8 strategies for successful recruitment in a talent-starved environment.  Clearly Define Job Requirements The first step in addressing the talent shortage is to create precise and realistic job descriptions. Often, companies set too many unnecessary qualifications, leading to a smaller pool of qualified applicants. By focusing on the essential skills and qualifications required for the job, you can widen the candidate pool and increase your chances of finding the right fit. Collaborate with team leaders and hiring managers to identify the core competencies and attributes needed to excel in the...

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8 Questions for Fresh Insight from Your Next Round of Interviews

by Henry Glickel | Category: Article

Posted on Wednesday October 11, 2023 at 08:00:30 AM

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Tired of the questions (and answers) on your list of interview questions?  Maybe it’s time to replace a few of your “tired and true” interview questions with something different.  Asking different questions and hearing different answers might give you fresh insight into the candidates during your next round of interviews.  Here are 8 to get you started.   1. A co-worker of yours frequently challenges you to informal competitors for things like, who can book the most appoints in an hour. How would you feel about this?2. Are there any companies that you consider innovative? (If there are any) why do you consider them innovative?3. Are you comfortable in companies that publish sales numbers internally for employees to see?4. Describe a situation in which you wish you had acted differently with someone at work?5. Do you think it is possible in a company to have the CEO, middle management and the employees sharing in a common purpose? If yes, What...

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